I’ll be honest, my experience with this dealership started off terribly. When I first bought my car, I was treated poorly, and if I hadn’t been searching for this specific vehicle for eight months, I would have walked away. However, things began to change as new management came in. With Jimmy’s involvement, the entire experience took a positive turn. While everything may not have gone exactly as it should have, Jimmy stepped in, addressed the issues, and made things right. I still have my car and am very happy with it. Jimmy, thank you for your dedication and for genuinely caring about your customers. Your efforts truly made a difference, and I wish more dealerships operated with the same integrity. I tend to buy a car every year or two and prefer to stay loyal to one dealership, until they put profit over people, which unfortunately happens far too often. But because of this turnaround and your commitment, I’ll be back for my next vehicle and look forward to working with you again.

Daniel helped me along the way. Thanks for the patience and was able to work out a solid deal for the car and thanks to management for working with me

Eric was the best. Super helpful and easy to work with.

Thank you so much to Daniel, Brandon, Kristen for helping me find my dream car. The process was super easy and the service they provided was amazing

We inquired about a vehicle and Stephany answered within minutes and kept us informed about details and time when we can visit. She and James were very helpful in very candid on everything from start to finish. We were very pleased with the service we received from Stephany and James from start to finish as we sealed the deal! 😃😃😃

Frankie was very helpful and helped make the process of buying my car from them very easy.

Darius was phenomenal at helping me with the purchase of a used car. Very casual, very honest, comfortable in the sales conversation, he should've been the manager they called in later on. Very professional. Woman in finance was also great

Great costumer service from Frank in getting my vehicle purchase complete

A Name to recall at MASERATI of Naperville of Chicago, DARIUS JOHNSON! To say the least. The moment I made contact with the dealership over the phone, Darius immediately went above and beyond to make purchasing of my BMW process seamless. DARIUS arranged transportation from thectrain station to the dealership whichcwas greatly appreciated. As soon as we arrived to Chicago from Michigan, Darius greeted us at the front entrance of the dealership with great enthusiasm and thoughtfulness and concern by addressing and answering all my questions. I recommend Darius for the employee of the month we sealed the deal because of his professionalism treating us like family

I purchased a 2020 Range Rover Sport from Maserati of Naperville in January 2025. It had 48,471 miles and was shipped to me in Tampa. I originally scheduled a pre-purchase inspection but their team told me it had already been inspected by Land Rover and was in excellent condition. No issues, no need for outside inspection. Less than 1,500 miles later, at exactly 50,000 miles, I brought it in for its first service and was hit with a $6,599 repair bill: coolant bypass hose leak, oil leaks from the top engine gaskets, and worn control arms. This was the first time the car was seen by a shop since delivery. I emailed the general manager and the owner directly. I sent a detailed breakdown and repair estimate. I followed up again and gave them two full weeks to respond. No one replied. Not a single word. This dealership thanked me for trusting them and welcoming me to their "family" but the moment a serious issue came up, they completely disappeared. If you're buying a used vehicle here, especially out of state, be extremely careful. What they promise upfront does not match how they handle things after the sale.

I am dealing with Frankie who has gone above and beyond to make the deal work. What makes it a little more difficult is this is an out of state deal but Frankie is making it as smooth as possible. Thanks Frankie!

I recently purchased a vehicle from Maserati of Naperville, and can confidently say it was an easygoing experience. A big part of that was due to Frankie Carmona, who was helpful but also personable throughout the entire process. Frankie ensured that the entire experience was smooth, from test-driving the car to finalizing the deal. Frankie worked with us to negotiate and find the best possible price, all while maintaining a friendly and no-pressure attitude. I would highly recommend both Frankie Carmona and Maserati of Naperville to anyone in the market for a luxury vehicle.

Eric and James were awesome to work with!

Darius is a wonderful salesman. He was patient, kind, knowledgeable, and attentive.